Return Policy

Thank you for shopping with Mallria! We aim to ensure a delightful shopping experience for every customer. This return policy applies to both Mallria’s own products and items sold by merchants on our platform. Please read carefully to understand the conditions and processes for returns.

1. General Return Eligibility

To qualify for a return or refund, the following conditions must be met:

• The item must be returned within the timeframe specified by the seller or Mallria (typically 14-30 days from delivery).
• The item must be in its original, unused condition and free from signs of wear or damage.
• All original packaging, including tags, labels, certificates, and any accompanying materials, must be intact.
• The item must not be resized, altered, or engraved (unless explicitly stated as returnable).

2. Items Excluded from Returns

The following items are generally not eligible for return:

• Custom-made or personalized jewelry.
• Clearance or final-sale items.
• Items without original certificates, documentation, or protective packaging.

3. How to Initiate a Return

If you wish to return an item, please follow these steps:

1. Contact the seller through our platform to request a return authorization.
2. Provide proof of purchase and the reason for the return. Include detailed photos and videos of the item and its packaging for verification.
3. Upon approval, securely package the item with its original materials and ship it using the return shipping label provided by the seller or Mallria, if applicable.

4. Return Shipping Costs

• For defective or incorrect items: The seller or Mallria will cover the return shipping costs.
• For all other returns: The customer is responsible for return shipping costs, unless otherwise specified by the seller.

5. Inspection and Refund Process

Once the returned item is received, the seller or Mallria will inspect it to ensure compliance with the return conditions:

• If the item meets the return criteria, a refund will be issued to your original payment method within 5-7 business days.
• If the item fails to meet the criteria (e.g., signs of wear, missing packaging),the return may be denied, and the item will be sent back to you at your expense.

6. Damaged or Incorrect Items

For items that arrive damaged or are incorrect:

• Report the issue to the seller or Mallria within 48 hours of delivery.
• Provide detailed photos and videos of the item and packaging for verification.
• The seller or Mallria will arrange a replacement or full refund, including return shipping costs.

7. Special Considerations for High-Value Items

For items valued above $500, we recommend insuring your return shipment and using a trackable shipping method. Neither Mallria nor the seller can be held responsible for items lost or damaged in transit.

8. Policy Updates

Mallria reserves the right to update this return policy as needed. Customers are encouraged to review the latest return policy during the checkout process. By proceeding with a purchase, you acknowledge and accept the current return policy terms.

9. Questions or Concerns

If you have questions about this policy or need further assistance, please contact our Support Center.

Thank you for choosing Mallria! Your satisfaction is our priority.