Shipping Policy

Welcome to Mallria! To ensure a seamless shopping experience, we have outlined the following shipping policy, applicable to both customers and merchants.

Effective Date: December 14, 2024

1. Merchant Custom Shipping Policies

Each merchant on Mallria can define their own shipping policies. These policies may include:

• Shipping fees (flat rate, weight-based, volume-based, or free shipping).
• Available shipping methods (e.g., standard shipping, expedited delivery, local courier).
• Estimated delivery time.
• Additional charges or restrictions for specific regions (e.g., remote areas, international shipping).

Merchants are required to clearly display their shipping policies on the product detail page for transparency.

2. Shipping Options for Mallria Luxe Members

As a Mallria Luxe member, you can enjoy exclusive shipping benefits:

• Free Standard Shipping on all eligible orders.
• Priority processing for your orders.
• Exclusive discounts on expedited delivery options.

To learn more about Mallria Luxe membership, visit our membership page.

3. Order Processing Time

Merchants are required to process orders within the timeframe specified in their shipping policy, typically between 1-3 business days. Customers will be notified once their order has been shipped.

Fraudulent Transactions: Orders flagged as potentially fraudulent may experience processing delays. Mallria reserves the right to request additional verification (e.g., identity documents or proof of address) or cancel the order entirely. Customers will be informed of any such actions.

4. Tracking Information

Whenever possible, merchants are encouraged to provide tracking information to enhance transparency and customer confidence. If tracking information is unavailable, this should be stated in the merchant’s shipping policy.

5. Shipping Costs and Responsibilities

• Shipping Costs: Customers are responsible for paying the shipping fees unless the merchant offers free shipping.
• Return Shipping:
  • If the product is defective or does not match the description, the merchant must cover the return shipping costs.
  • If the customer returns a product for personal reasons (e.g., change of mind),the customer must cover the return shipping costs.

6. Return and Refund Policy

To qualify for a return or refund, the following conditions must be met:

• The product must be in its original, unused condition.
• The product must be returned in its original packaging, including all tags, labels, and protective materials.
• The product must not show signs of damage, wear, or alteration.
• Returns must be initiated within a specified period, typically 14-30 days from delivery (as specified by the merchant).

Please note that certain items, such as custom or personalized jewelry, may not be eligible for return or refund. For more details, please visit our Return Policy page.

7. International Shipping

Merchants may choose to offer international shipping. When purchasing from international merchants, customers should be aware of the following:

• Import duties and taxes may apply and are typically the responsibility of the customer.
• Delivery times may vary due to customs clearance procedures.

8. Delivery Issues and Disputes

If a shipment is delayed or lost, customers should contact the merchant directly. For unresolved disputes, customers can file a claim through Mallria’s Support Center. Our team will assist in mediating between the customer and merchant based on the shipping policy details provided at the time of purchase.

9. Updates to This Policy

Mallria reserves the right to update this shipping policy as needed. While we will strive to notify users of any changes, we cannot guarantee that all users will be informed. We strongly recommend reviewing the latest version of this shipping policy before proceeding with checkout. By continuing your purchase, you acknowledge and accept the current shipping terms.

Thank you for choosing Mallria! We’re dedicated to providing a reliable and delightful shopping experience for everyone.